Telcos Implement New USSD Billing System in Nigeria

Oru Leonard 

Telecommunications operators in Nigeria have started implementing a new billing system for Unstructured Supplementary Service Data (USSD) services, following a directive from the Nigerian Communications Commission (NCC). This change marks the rollout of the End-User Billing (EUB) model, where customers will pay directly for USSD transactions from their airtime.

Customers will be charged ₦6.98 per 120-second USSD session, deducted directly from their airtime balance.

Users must consent to the charge through an opt-in prompt before any deduction is made.

Charges will only apply to successfully completed sessions.

The NCC’s 2025 Determination on USSD Pricing and Services provides the regulatory framework for this policy shift.

The new model ensures customers have more control over their USSD usage and charges.

The change aims to eliminate previous inefficiencies and ensure uninterrupted USSD services.

USSD banking remains operational, and customers can also use mobile apps, internet banking, and ATMs for transactions.

Users can get help or make equities as follows:

– USSD Access Issues: Contact your mobile network provider.

-Transaction Failures: Reach out to your bank.

– Customer Support: Both banks and telcos are required to provide responsive customer support during this transition.

Credit: Realnews