NCC to consumers: It’s your right to Complain if Telecom provider Fails you

Oru Leonard 

The Nigerian Communications Commission, NCC, has reminded Nigerians of their right to complain to the commission when telecommunication companies fail to resolve their complaints.

This was disclosed during the 5th edition of the Telecom Campus Conversation held at the University of Ibadan on Thursday.

Head of Consumer Affairs Bureau, NCC, Banji Ojo, while speaking on the topic “Data Depletion Issue: Tips on Data Usage for Better Quality of Experience,” informed the students that they have a right to complain to the commission in case telecommunication companies fail to resolve their issues.

Ojo said it is the duty of the NCC to keep informing consumers about their rights.

“Our duty is to keep on informing our consumers, to educate them to know what they are into. Consumers are key. Without consumers, there will be no NCC.

“We have a code called 622; when you dial it, it will take you to our agents. We have agents that will pick up your calls and speak with you in your language of choice.

“The essence of it is that we know that telecommunication companies may not be able to resolve your complaints. “We want to give telecommunication consumers another platform to be able to complain. Dial 622. The moment you send the message, it will be relayed to us.”

Ojo also added, “When you buy data that is supposed to last for a period, [but] unfortunately it finishes before the end of the period, that is what we call data depletion.”

(News Spec NG)