SERVICOM partners NCoS On Improved Service Delivery
Oru Leonard
The National Coordinator and Chief Executive Officer of Service Compact (SERVICOM), Mrs Nnenna Akajemeli has reiterated the readiness of the agency to partner with the Nigerian Correctional Service (NCoS) towards improving customers sensitivity to its service delivery.
Mrs. Nnenna stated this in a keynote address at the sensitization lecture on SERVICOM held at Abdulrahman Bello Dambazau Conference Hall Abuja on Wednesday 9th June 2021.
She noted that SERVICOM was ready at all times to offer assistance towards ensuring that the Service agreement between NCoS and members of the public is delivered timely and efficiently.
The event witnessed the lunch of suggestion boxes which the Controller General of Corrections, Haliru Nababa, mni has directed to be placed at strategic locations to harvest suggestions for improve service delivery.
While commending this initiative, Mrs Nnenna stressed that the launch of the suggestion boxes has shown that NCoS is sensitive to the needs and expectations of stakeholders and will certainly promote inclusiveness in services offered to customers.
The National Coordinator commended the NCoS for the active feedbacks through the dedicated social media handles which is open to the general public to express their opinions.
Mrs Nnenna noted that the standard of making information readily available to customers through different platforms is a guarantee to eliminate the hidden cost of making clients happy. “You don’t have to bribe anybody to visit inmates or take them to court”, she added.
She observed that the sensitization programme will enhance desk officers’ capacity on how to make good use of the boxes, collate inputs and analyse the content to enhance policy formulation.
Earlier in his welcome address, the Controller General said the Service has several other meeting points with the public apart from safe and humane custody of inmates.
She stated that such foresightedness was required in every government organisation in order to advance the course of good governance that the leadership of President Muhammadu Buhari stands for.
Nababa stated that as part of efforts to interface and maintain quality delivery of its service, SERVICOM desk office has been established in all formations including the zonal commands, training institutions, Borstal institutions, 36 states commands and FCT.
The CG reaffirmed the commitment of NCoS to discharge its constitutional functions in line with best practice as evidence in the UNESCO Confucius award on education and skills development received by the Service in 2018.
