NCC Committed to Creating Consumer-Centric Telecommunications Industry
Oru Leonard
The Nigerian Communications Commission (NCC), has reaffirmed its dedication to establishing a consumer-centric telecommunications sector. Speaking at the 93rd Telecom Consumer Parliament, Executive Vice Chairman, Dr. Aminu Maida, emphasized the Commission’s commitment to ensuring consumers feel valued, informed, empowered, and satisfied with the quality of services provided.
Dr. Maida highlighted the transformative journey of Nigeria’s telecommunications landscape, which has evolved significantly over the past two decades. From basic voice services to high-speed data networks, the industry has made remarkable strides. The introduction of 3G, 4G, and now 5G technology has unlocked possibilities such as video streaming, online gaming, and diverse digital activities.
Despite these advancements, concerns regarding data depletion and billing transparency remain prevalent among consumers. Dr. Maida acknowledged these concerns, citing global insights that show Nigerians spend an average of four hours and twenty minutes daily on social media, exceeding the global average.
To address these concerns, the NCC is committed to implementing innovative policies, engaging with consumers, and promoting transparency in the telecommunications industry. The Commission has also launched initiatives such as the Tariff Simplification Initiative to enhance transparency and improve consumer understanding ¹.
Ultimately, the NCC’s goal is to create a telecommunications industry that places the consumer at its core. By prioritizing consumer satisfaction and addressing concerns around data usage and transparency, the Commission aims to foster a consumer-centric industry that benefits all Nigerians.
Credit: Distinct News Live.
