NCC Boss, Maida Emphasizes Need To Optimize Data Experience for Consumers.
Oru Leonard
Nigerian Communications Commission (NCC), Executive Vice Chairman/CEO, Dr. Aminu Maida, delivered a keynote speech at the 93rd Telecoms Consumer Parliament, emphasizing the need to optimize data experience for consumers. He highlighted the transformative impact of high-speed data on Nigerians, enabling widespread adoption of social media, e-commerce, and online banking.
Dr. Maida noted that Nigeria’s daily data usage has increased by 39% to 336 gigabytes per second, with Nigerians spending an average of 4 hours and 20 minutes on social media daily. However, consumers have expressed concerns over data depletion and billing transparency.
To address these concerns, the NCC has launched a Joint Industry Campaign on Consumer Awareness on Smarter Data Usage, aiming to educate consumers on effective data management. The commission has also issued a Guidance on Tariff Simplification, requiring operators to provide clear information on data plans and pricing.
Key Initiatives being implemented include:
– Joint Industry Campaign: Educating consumers on smarter data usage through radio, TV, newspapers, and SMS
– Guidance on Tariff Simplification: Requiring operators to provide clear information on data plans and pricing
– Major Incident Reporting Guidelines: Mandating operators to inform consumers of major incidents impacting their networks
– Coverage Maps: Providing consumers with information on operators’ network strength across the country
Dr. Maida reaffirmed the NCC’s commitment to transparency, accountability, and quality service delivery. He emphasized the importance of collaboration across the value chain to ensure high-quality telecom services.
The speech underscored the NCC’s focus on creating a consumer-centric telecom industry, where consumers feel valued, informed, empowered, and satisfied with the services they receive.
Cover Photo Caption: L-R: Head, Customer Operations, North, MTN, Chikaodi Ofoegbe; Chief Executive Officer, 9Mobile, Obafemi Banigbe; Chairman, Association of Licensed Telecom Operators of Nigeria, Gbenga Adebayo; Executive Vice Chairman/Chief Executive Officer, Nigerian Communications Commission (NCC), Dr. Aminu Maida; Executive Commissioner, Stakeholder Management, NCC, Rimini Makama; Director, Consumer Affairs Bureau, Dr. Ikechukwu Adinde and Chief Executive Officer, Airtel Nigeria, Carl Cruz during the 93rd edition of the Telecom Consumer Parliament hosted by the Commission in Abuja on Thursday, November 7, 2024.
