Air Peace, Azman Air, United NIgeria, others form customer-centric Spring Alliance

Aviation Correspondents

Six domestic airlines – Air Peace, Azman Air, United Nigeria Airline, Arik Air, Aero Contractors and Max Air have formed Spring Alliance aimed at supporting one another’s operations to improve flight efficiency and meet passengers’ expectations.

Speaking at the signing ceremony in Lagos yesterday, Tuesday, March 8, 2022, the chairman, Air Peace, Mr. Allen Onyema, said the alliance was meant to benefit passengers of the alliance partners.

In his words: “In the Aviation world, we have so many alliances airlines key into. We have the Star Alliance; there is One World and several others. And airlines decide to key into those alliances for the benefit of both the passengers and the airlines themselves.

“So, today (yesterday) some airlines in Nigeria notably, Air Peace, Azman Air, Arik Air, Aero Contractors, Max Air and United Nigeria have decided to come together to form what we call the Spring Alliance.

“We decided to come together to do this for the benefit of the flying public that use the opportunities provided by these airlines to fly.

“By this alliance our passengers are protected whenever there is a problem with one airline. It is our response to the complaints of the flying public, so this alliance will enable us to satisfy them.

“But with this alliance and what we are going to be doing henceforth, the flying public will reap the benefit. For example if Air Peace has a tech issue on any of its aircraft, the passengers of Air Peace need not to be delayed, if any member of this alliance is going to the same destination, all we need to do is move the passengers over to that other airline, a member of the alliance, at no further cost to the passenger,” he said.

He described the formation of the alliance as a “noble one” adding that it represents a revolution in Nigeria’s aviation sector and urged the other airlines to tap into the benefits offered by the alliance by joining.

He said the alliance was not exclusive to Nigerian airlines as other African airlines are free to join.

He stated that although the alliance has Nigerian origin, it is also open to the world.

“This will help aviation; it will help the sustainability of our operations, it will help the cause of the flying public to experience seamless commuting whenever they choose to.

“This is where we are today, so we are hereby putting our signatories to these papers today, launching this idea that will revolutionise Nigeria’s scheduled flight operations for the better,” he added.

In his remarks, the managing director of Aero Contractors, Capt. Abdullahi Mahmood, described the formation of the alliance as a “historic move” and “one that prioritises the satisfaction of the passenger.

“History has been made here today (yesterday) in Nigeria and this is the first time something like this is happening in Nigeria’s aviation industry.

 

“You can see that the airline operators are fully committed to making sure that our passengers are satisfied. Like we say, for every challenge, you see an opportunity and probably this is the time that we have seen an opportunity whereby the airlines can come together, work together and have a healthy competition whereby at the end of the day, we make our passengers happy and safe.

“Safety is the number one priority and this is what we stand for and coming together.

“You find out that all these delays are caused by problems that passengers do not know and we just carry them from one point to another on time and make sure that everything goes smoothly.

“We are asking passengers to give their utmost cooperation, we are doing our best, it is a challenging situation we find ourselves but yes, we are all in this together and we are hopefully coming out together.”

“This is just the beginning; like my colleague rightly said, this alliance is not only for Nigerian airlines; we are looking at other airlines around the world keying into the Spring Alliance,” he said.

For his part, the CEO of United Nigeria Airline, Dr Obiora Okonkwo, said the alliance would revolutionise flight services for the Nigerian flying public, as passenger satisfaction is the major objective behind the formation of the alliance.

“Today, history has been made at this landmark event. The Nigerian scheduled operators coming together to sign this all important document.

“This, no doubt, will revolutionise the service and provision for the typical traveller in Nigeria. It is all about the passenger.

“There’s no doubt that Nigerian airlines are going through some situations and part of the ways to react to this is to have the passengers in mind. It is simply thinking out-of-the-box. We are not reinventing the wheel, we are just adopting what we have seen that has worked in other places, and it will surely work in Nigeria so that the passengers going to the airport are more guaranteed that they will fly,” he said.

Okonkwo expressed appreciation to passengers and appealed to them to show some understanding and “continue to show us love, knowing that we are in this together” adding that the “airlines will continue to do anything possible within their strength to ensure efficiency of our services.”

Okonkwo who also thanked the government for showing some understanding added: “In the coming days, there will be talks and discussions as airline operators will be engaging stakeholders in the industry, all for the best of our services and efficiency.”

He said UNA “is happy and privileged to be part of the alliance.”

(NewsGazette)