AEDC Pledges Service Delivery As It Scales Down Operations
Oru Leonard
Electricity service provider for FCT, Kogi, Niger and Nasarawa States, Abuja Electricity Distribution Company AEDC on Tuesday 24 March, has said that although it has been forced to scale down its operations following the global outbreak of the coronavirus pandemic, and the several protocols put in place by different subject matter experts, the federal and state governments to curtail its spread within its franchise area, it will continue to ensure the delivery of service to customers even as it takes the necessary precautions required for the safety of staff and customers.
Mr Oyebode Fadipe, General Manager, Corporate Communications, AEDC in a press release made available to News Dot Africa, stated that its business continuity plan has prepared to cater for those who must be on duty because their work schedule require that they are physically present at their work sites, those who can work from home or other remote sites as well as those who have to be on standby in the event of the need to beef up the workforce.
“While encouraging customers to report their faults and complaints through online platforms like the social media, AEDC said customers who want to pay for their electricity could do so through any of the online payment channels such as the USSD codes for prepaid and postpaid customers and other service providers, details of which are contained on the website of the Company”, he stated.
Speaking further, AEDC said while it is concerned with the need for service delivery, it is also mindful of the need to “flatten the curve, halt the spread of the pandemic and save lives.
“Humanity is fighting the war of for survival never seen in modern history. No one person can fight a personal battle let alone a battle that confronts the entire human race. It is therefore clear to us that much more than ever before, we need each other to jointly confront and defeat this enemy of mankind. We need the support of our customers at a time like by showing understanding when any situation that is contrary to service deliver occurs.” he said.
